Unanticipated death at home or elsewhere
In these situations, you should immediately contact 911; police and emergency medical personnel will then determine the appropriate steps to take. Generally, the authorities can release the remains directly to our home, so that preparations may begin. In some situations, however, the remains may need to be taken to the Medical Examiner’s office; this occurs when the cause of death may not yet be known.
If death occurs in an Institution
Should the death occur at a hospital or care home (nursing/convalescent), the medical staff should handle all necessary legal steps. You simply need to inform the staff that we are handling arrangements; you will generally have to complete any legal release paperwork.
Anticipated death at home
Today, more people with terminal illnesses are more comfortable at home under the care of Hospice in the final stages of their illness. In this situation, you should inform Hospice that we are the funeral home of your choice. Hospice will then supervise the necessary legal requirements. Often, when someone is faced with a terminal illness, the family will decide to make arrangements in advance - saving them the time and emotional decisions needed at the time of death. For more information, we encourage you to visit our pre-planning page.
If the death occurs out of state, you should call us at one of our two locations. We can then coordinate the transfer with a local funeral director at the place of death. Because we are members of several national organizations, we can often save families money by making all necessary arrangements.
We understand that you may have additional questions; please know that our personal and professional staff is available to serve you at all times. We encourage you to contact us should you desire more information; we may be reached at one of our two locations